fbaji Privacy Policy – How We Protect Your Data

1 Introduction

fbaji is committed to protecting the privacy of every player who uses our platform. This Privacy Policy sets out in plain language how fbaji collects, uses, stores, and protects your personal data. It also explains the rights you have in relation to your data and how to exercise them.

When we say "personal data" in this policy, we mean any information that can be used to identify you as an individual — your name, mobile number, email address, payment details, and so on. We take our responsibility to handle this data carefully very seriously, and we want you to feel confident that your information is in safe hands when you play at fbaji.

This policy covers data collected through the fbaji website, mobile app, live chat, email correspondence, and any other interaction you have with the fbaji platform. If you have questions about anything in this policy, our support team is available 24/7 via live chat.

2 Data We Collect

fbaji collects personal data in two ways — information you provide directly, and information collected automatically when you use the Platform. Here is a breakdown of what we collect and why:

3 How We Use Your Data

fbaji uses your personal data only for legitimate, clearly defined purposes. We do not use your data in ways that are inconsistent with the purposes described in this policy. The main ways we use your data are:

• Account management: To create and maintain your fbaji account, verify your identity, and manage your account settings.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance via live chat and email.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
• Regulatory compliance: To meet our obligations under applicable licensing and anti-money laundering regulations.
• Responsible gaming: To monitor gambling behaviour and provide appropriate interventions where a player may be at risk.
• Platform improvement: To analyse usage patterns and improve the fbaji platform, games, and user experience.
• Marketing communications: To send you promotional offers and updates about fbaji — only where you have given consent, and you can opt out at any time.

fbaji will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

4 Legal Basis for Processing

fbaji processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to provide the services you have signed up for — operating your account, processing payments, and delivering games.
• Legal obligation: fbaji is required by law and by our licensing conditions to collect and retain certain data, including identity verification documents and transaction records.
• Legitimate interests: fbaji has a legitimate interest in preventing fraud, maintaining platform security, and improving our services — provided these interests do not override your rights.
• Consent: For marketing communications and non-essential cookies, fbaji relies on your explicit consent. You can withdraw consent at any time.

5 Data Sharing

fbaji does not sell your personal data to third parties. We share your data only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: We may use third-party KYC services to verify your identity documents. These providers process your data solely for verification purposes.
• Game providers: Some games on the fbaji platform are provided by third-party game studios. These providers may receive limited technical data (such as session tokens) to deliver the game experience.
• Regulatory authorities: fbaji may be required to share data with licensing authorities, financial regulators, or law enforcement agencies where required by law.
• Fraud prevention services: We may share data with fraud detection services to protect the platform and our players from criminal activity.

All third parties with whom fbaji shares data are required to handle that data in accordance with applicable privacy standards. fbaji does not permit third parties to use your data for their own marketing purposes.

6 Cookies

fbaji uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

The types of cookies fbaji uses include:

• Essential cookies: Required for the Platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic functionality.
• Analytics cookies: Help us understand how players navigate the Platform so we can improve the user experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences, such as language and display options, so you do not have to set them each time you visit.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can opt out of marketing cookies at any time via your browser settings.

7 Data Retention

fbaji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Our general retention periods are as follows:

• Account data: Retained for the duration of your account and for a minimum of 5 years after account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documents: Retained for the duration of your account and for 5 years after closure.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for up to 2 years for analytics and security purposes.

When data is no longer required, fbaji securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Data Security

fbaji takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fbaji platform.
• Encryption of sensitive data stored on fbaji servers, including payment details and identity documents.
• Strict access controls — only authorised fbaji personnel can access player data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the fbaji platform.
• Two-factor authentication options for player accounts to prevent unauthorised access.

9 Your Rights

As a fbaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of access: You can request a copy of the personal data fbaji holds about you.
• Right to rectification: You can ask fbaji to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you can request that fbaji delete your personal data. Note that we may be required to retain some data for legal or regulatory reasons.
• Right to restrict processing: You can ask fbaji to limit how we use your data in certain circumstances.
• Right to data portability: You can request a copy of your data in a structured, machine-readable format.
• Right to object: You can object to fbaji processing your data for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

fbaji will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request.

10 Children's Privacy

The fbaji platform is strictly for adults aged 18 and over. fbaji does not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe that a minor has registered on the fbaji platform, please contact our support team immediately so that we can take appropriate action. fbaji takes underage gambling very seriously and has age verification procedures in place to prevent it.

11 Changes to This Policy

fbaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes, we may notify registered players via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how fbaji protects your data. Your continued use of the Platform after any changes to this policy constitutes your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fbaji handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.

Email: [email protected]

You can also reach us via live chat on the fbaji platform at any time. For responsible gaming concerns, please visit the Responsible Gaming page for dedicated resources. For a full overview of your rights and obligations as a fbaji player, please read our Terms and Conditions.